Due to high demands in postal services, it may take up to 2 business days to dispatch your order. Please be patient while we carefully pack your orders to get them to you as soon as possible. All of our orders are sent from our HQ in the Mornington Peninsula, Victoria.

Please see our Returns Policy for all information relating to returns and/or exchanges. To lodge a return please email orders@basicblue.com.au

Yes, we ship worldwide!

If you are having any issues with international shipping at checkout, please send us an email at hello@basicblue.com.au and we will try to accommodate your request.

All orders shipped within Australia are a flat rate of $10.00 AUD.

All orders shipped Internationally are a flat rate of $30.00 AUD. 

Orders over $500.00 AUD are shipped for free within Australia.

We want to get your order to you as soon as possible. Depending on any postal service delays, our team will pack and dispatch your order within 2 business days of receiving it. Shipping can take up to 5 business days to arrive at your destination, international shipping times will differ depending on location.  

If it has been 2 business days and you have not received an update on your order, please email us at orders@basicblue.com.au

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country by your local government when delivery is made or billed to you afterwards.

Basic Blue is not liable for these charges; unfortunately, they can not be reimbursed or refunded. If you are unsure of the charges and/or whether you will be affected, please contact your local customs office to find out more information about Duties & Taxes in your country.

Yes we do, we would love to chat further with you about this. Please get in touch with us at orders@basicblue.com.au and one of our friendly staff will get back to you as soon as possible.